Terms of Business

Introduction

Quest Financial Services is the trading name of Pension on Line Limited which is regulated by the Financial Services Authority (FSA) and is bound by the rules of the FSA.

Quest Financial Services & Advisors are authorised to offer independent advice on Life Assurance, Pensions, Unit Trusts and Individual Savings Accounts and to arrange the purchase or sale of readily realisable securities through a member of the Securities and Futures Authority.

Personal Interest in Business

We offer you independent advice but, if we are aware that either ourselves or one of our other customers has a material interest in business which we are transacting for you, we will advise you in writing of that interest and obtain your consent before proceeding.

Locum Arrangements

In the event of the absence, illness, disability or death of your financial adviser then unless alternative arrangements have already been made (in which case you will be advised of them) Quest Financial Services will ensure that urgent transactions are carried out and unfinished transactions are completed.

Authority to Act

In order to avoid possible disputes, written instructions will normally be required before we will act for you. We will however, accept oral instructions provided that they are confirmed in writing or via E Mail. Either party may terminate our authority to act on your behalf at any time, without penalty and without prejudice to the completion of any transaction already initiated on your behalf by giving written notice of termination.

Remuneration

We derive income from commission paid to us by life Assurance Companies and Unit Trust managers with which investments are made. Before you sign any application or proposal we will inform you of the amount of commission that we will receive on any proposed transaction. We normally retain that commission and therefore make no charge to you. In circumstances where the work that we undertake does not attract commission we may make charges to you, such charges being in the form of either a flat fee or at an hourly rate. If we propose to make a charge we will agree its basis with you in writing before we carry out any chargeable work. We act as your agent in advising you and arranging investment transactions. If we receive a commission or other form of benefit from the insurer of a security or from another intermediary, we will inform you but we will not tell you its amount unless you ask us to do so.

Client Monies

WE ARE NOT AUTHORISED TO HANDLE CLIENTS’ MONIES. All cheques for premiums or investment monies of any kind must be made payable to the life office or investment operator. In no circumstances must a cheque be made out to, or cash be given to Quest Financial Services.

Complaints

If you should have any complaints about the advice you receive or a product, which you have bought, please write to: The Compliance Officer, 22 Seaforth Avenue, New Malden, Surrey KT3 6JP. Telephone 020 8949 2340.

Registration of Investments

All investments purchased through us will be registered in your name unless otherwise agreed in writing. We will forward to you all documents of title to investments as soon as practicable after we receive them. Where a number of documents relating to a series of transactions is involved we will normally hold the documents until the series is complete and then forward them on to you.

Review of Investments

We keep records of all business transactions for at least six years. You may inspect contract notes, vouchers and entries in books whether kept manually or electronically. We treat all client’s records as confidential, so we reserve the right to give you copies of your particular record, rather than allow access to files containing records about other clients.

Right of Inspection

We keep records of all business transactions for at least six years. You may inspect contract notes, vouchers and entries in books whether kept manually or electronically. We treat all client's records as confidential, so we reserve the right to give you copies of your particular record, rather than allow access to files containing records about other clients.

Professional Indemnity Insurance/Investors Compensation Scheme

We maintain professional indemnity insurance that satisfies the level of cover stipulated by the FSA. If you make a valid claim against us in respect of the investment we make for you and we are unable to meet our liabilities in full, you may be entitled to redress from the investors Compensation Scheme (ICS). Details of the cover provided by the ICS are given in a leaflet which we will send t you at your request. Further information is available from the Financial Services Authority or the ICS.

Investment Risk

All investments carry a degree of financial risk which will tend to increase in proportion to the potential rate of return on the investments. Any product which is directly or indirectly invested in assets which may fall in value (for example equities) may itself fall in value along with any decrease in the value of those assets. Before entering into any investment agreement, you must ensure that you understand the risk associated with the product and are content to accept that level of risk.

Data Protection Act 1998

In order to advise you properly, we must obtain certain information from you about your financial and personal circumstances, to assess your suitability for particular products and services. By accepting our Terms of Business you agree that the information which you give us may be disclosed to third parties (e.g. credit reference agencies and product providers) for the purpose of processing your application.

Unless you ask us not to we may use the information that we hold about you to contact you from time to time by post, fax, e-mail or telephone to bring to your attention products or services which may be of benefit to you.

“Assisting you to care, for what you care about”

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